Vacancy at Lazarus Motor Company

Customer Liaison for Call Centre

Apply before 2026-05-20

POSITION: Customer Liaison Officer in Call Centre environment

We are looking for a Customer Liaison Officer who meets the following criteria
Criteria:
• Fully bilingual (fluent in both [English & Afrikaans)
• Strong communication and interpersonal skills, with the ability to effectively interact with customers
• Act as the primary contact point for customers by responding to inquiries and concerns via phone, email, or in-person meetings.
• Provide timely and accurate information regarding products, services, billing, and company policies.
• Investigate the root cause of customer complaints, liaise with internal teams, and facilitate appropriate solutions.
• Maintain a professional, empathetic, and courteous demeanour to ensure customers feel valued.
• Proactively build and nurture relationships to understand customer needs, gather feedback, and identify improvement opportunities.
• Coordinate with other departments to resolve customer issues and escalate unresolved matters as needed.
• Prepare and keep detailed records of customer interactions, inquiries, complaints, and resolutions using CRM systems.
• Monitor and report on customer satisfaction levels, trends, and issues to management.
• Follow up to ensure issues are resolved and customers remain satisfied.
• Contribute to the development and implementation of customer service policies and procedures.
• Maintain compliance with data protection and company quality procedures.
• Monitor customer commitments and keep customers informed of progress or changes.
• Gather, provide, and act on customer feedback to enhance products and services
Responsibilities and duties
• To communicate with new and existing clients
• Handle follow up and new leads and calls
• Taking Photo’s of vehicles to be loaded onto website
• Loading of vehicles onto company website
Benefits
• Basic Salary (to be discussed)
• Benefits- Medical Aid and Provident Fund

LAZARUS MOTOR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER SUBSCRIBING TO THE EMPLOYMENT EQUITY ACT AND HEREBY INVITES APPLICATIONS FROM SUITABLY QUALIFIED PERSONS TO FILL THE MENTIONED VACANCY: EE CANDIDATES AND DISABLED PERSONS ARE ENCOURAGED TO APPLY